Our Vision:

Provide Excellent Customer Service
Sustain Effective Technology
Value and Develop Our Employees

Mission Statement:

Dispatch the appropriate response with the least possible delay;
Inspire the trust and confidence of the public and responding agencies;
Serve as a vital link between Summit County citizens, visitors and Emergency Services;
Prepare to handle any situation through proactive and continuous education;
Always strive to find ways to improve. Always here, always ready;
Treat each individual with respect and dignity;
Consistently answer all calls with professionalism, courtesy and compassion;
Help responding agencies to serve our community by using reliable technology and accurate information;