Communications Technicians

The Summit County 911 Center is staffed with 6 fulltime Communications Technicians who are responsible for a large variety of tasks ranging from radio systems communications for all of the public safety agencies in Summit County, to electronic records administration for Law, Fire, and Ambulance Services. The communications technicians also provide 24/7, 365 day a year on call coverage.

Radio Communications

The Summit County Communications Center (SCCC) Technicians are responsible for the radio communications for all of the public safety agencies in Summit County, including all Fire Districts, Police Departments, the Sheriffs' Office, Animal Control, Search and Rescue, and Dive Rescue.

The communications technicians are responsible for maintaining 8 different radio communication towers and sites in the county. These sites include radio equipment, radio links, mobile data equipment, state 800 DTR, national weather broadcast equipment, UHF and Microwave links/equipment. They are also responsible for installing new sites, this includes: concrete work, tower construction, electrical work, transmission cable installation, transmission feed line installation, antenna installation, gas piping, and signal testing.

Other radio communications responsibilities include: maintaining radio equipment for county Fire, EMS, and Law; radio programming; systems integration; frequency spectrum management; maintaining mobile data terminals for Law, Fire, and EMS; inventory management; and troubleshooting any radio or data communication issues.

IT Administration

The communication technicians staff are responsible for all of the server administration and maintenance for the communications center. This includes admistrating and maintaining server and client hardware for the 911 dispatch center, 911 phone trunk administration, design and maintenance of all security and networking equipment, and critical emergency backup power systems for radio sites and the 911 dispatch center. Also responsible for dispatch software administration, mapping software administration, citrix virtual presentation software administration for Law, Fire, and EMS; independent interface software development, web development, digital voice recording for incident requests, and maintaining strict security protocols for state and national crime reporting

Database Administration

Our communication technicians are also responsible for administering databases for law and court records, jail booking records, fire records, ems records, computer automated dispatch databse, and the county intrusion alarm management database. Duties include: hardware installation and maintenance, systems integration, database backups, database security, user permissions and security, and crystal report generation as needed.

Qualifications

Our communication technicians are "Mutual Aid / National Incident Management System (NIMS) " qualified . This means their services can be used anywhere in the state in the case of a disaster or large incident.

Our technicians are all OSHA tower climber/rescue certified as well as trained in how to manage Radio Frequency Hazards.

 
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