911 Dispatch Center
The Summit County Communications Center (SCCC) is a department of the Summit County Government and is located in the Emergency Services building at 0227 County Shops Road in Frisco, CO. The SCCC is the Public Safety Answering Point (PSAP) for all of Summit County. That means that whenever someone in Summit County calls 911, the call is answered by the dispatchers at the SCCC.
The SCCC dispatches for nearly all of the public safety agencies in Summit County, including all fire districts, police departments, the Sheriffs' Office, Animal Control, Search and Rescue, Dive Rescue, Social Services, Advocates and Colorado West Mental Health. Two notable exceptions are Colorado State Patrol and Flight for Life which have their own dispatch centers in Denver .
When calls for assistance are received in the SCCC, the dispatcher will relay the information to the appropriate responders. For example, when there is a medical emergency such as a motor vehicle accident with injuries, the dispatchers utilize a radio paging system to immediately advise the fire department, ambulance, and police departments in the area where the incident occurred.
Fully trained SCCC dispatchers maintain certifications in Emergency Medical Dispatch (EMD), Cardio Pulmonary Resuscitation (CPR), National Incident Management System (NIMS) and Colorado Bureau of Investigation (CBI). In addition, dispatchers continue to improve skills and knowledge at industry specific classes and conferences once they are out of training.
The SCC is staffed 24/7 with a minimum of two dispatchers on duty 20-22 hours/day and at times one dispatcher on duty during the wee hours between 3 am and 7 am. The staff consists of 12 full time dispatchers with support staff of three dispatch supervisors, a part time CBI (Colorado Bureau of Investigation) coordinator, office coordinator, technical support staff including a Public Safety Administrator and four technicians. The director, Bill Pessemier, oversees the entire operation.